Frequently Asked Questions

Are our pets allowed during the cleaning?

Our staff loves animals! We do ask that if you have any pet that has the tendency to be aggressive, that you keep them in a separate area of the home, for the safety of the cleaners.

How and when do we pay?

We accept most forms of payment including cash, check (made out to Ivy Glove Cleaning), credit card via invoice, Zelle, Venmo, and Paypal. Do keep in mind that we add NJ Sales Tax separately to the bill, except when payment is completed via Zelle or cash, due to high processing fees. Please note that payment is due upon the completion of the cleaning if paying in cash, and for digital payment methods like invoice, Zelle, and Venmo payment is due within 24 hours of your cleaning start time. Paying any time outside of the previously mentioned timeframes is considered late and will result in late fees added to your cleaning.

How much notice do you need for bookings?

We tend to fully book up 2 weeks in advance, please let us know at least 2 weeks prior to your desired date. Spots do free up from time to time and we can always reschedule you sooner if requested.

Are your staff vaccinated?

We encourage all our staff members to receive CDC approved COVID vaccines and 80% of our staff is fully vaccinated (2 doses, we are currently not tracking booster shots). All our staff members are trained to avoid cross-contamination from equipment and supplies and routinely sanitizes equipment to be used in your home. If you would like a fully vaccinated team to service your home, please let us know 24 hours prior to your cleaning, they are happy to provide proof of vaccination on entry (please let us know if you would like them to bring documentation).

What are your rates?

All initial, deep, and post-construction cleanings start at $87.00/Hour for a team of two cleaners. Scheduled maintenance cleanings are a flat rate based on the size of your home and the frequency of the cleanings. Each labor hours per staff member is billed at $43.50/hour, so your bill may be broken down by labor hour.

Should we be there during the cleaning?

It is not necessary to be there for the cleaning, but it’s your home so whatever makes you comfortable is ideal for everyone!

Are you insured?

Yes, we have general liability insurance, which covers any inadvertent damages to your home. We also provide worker’s compensation insurance, which protects you in the case that a cleaner is injured in your home.

What areas do you service?

We service Bergen, Passaic, Hudson, Morris, Essex, Gloucester, and Camden counties.

Do you provide all of the cleaning supplies necessary for the job?

Ivy Glove provides all cleaning products, vacuums, cloths, and other necessary items for each cleaning. If you prefer us to use your products, that is fine as well.

What do I need to do to prepare for your arrival?

The best way to prepare for your cleaners is to straighten up as much as possible. That way the cleaners can focus their efforts on cleaning rather than organizing. We also do not want our cleaners to put your things away in the wrong places so as to cause confusion.

Can I skip or reschedule appointments?

Yes, please give us at least 24 hours notice before canceling in order for us to fill your spot. We understand that life happens and things change. Please note, cancellations after 7PM the night prior to your cleaning will incur a 40 dollar cancellation fee.

What if I’m not happy with my service?

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

Do you offer commercial cleanings and sanitizings?

Yes, we offer both commercial cleanings (post-construction, deep cleanings, and maintenance cleanings), as well as sanitizing services. The rates for most of our services are the same as listed above ($43.50/labor hour per staff member) with the exception of sanitizing services, last minute service bookings, and bookings outside of our typical service hours.

What is the difference between service offerings?

All of our cleanings include the following: Vacuuming and mopping of floors, sanitizing kitchen counters, sanitizing bathroom toilets, sinks and bathtub/showers, dusting light fixtures, exterior of cabinets, vacuuming upholstery and wiping down commonly used services within the home or business. The following are add-ons we include with each service type:

Deep cleaning - Includes degreasing of kitchen cabinets (insides are not included), light organizing of items throughout the home to facilitate cleaning. Dusting of moldings and you can also request for appliance interiors to be included (exteriors are always included).

Move-in/out cleaning - Includes all the previous but will also include the inside of all empty cabinets, inside of appliances by default as well as inside of all closets.

Post-construction cleaning - Includes all the previous as well as dusting of walls and ceilings (when necessary).

What happens if the staff break something by accident?

In rare occasions, despite our best efforts, the staff may accidentally break or damage an item in your home. The staff follow a process of collecting the damaged item safely and informing both you and our administrative staff of the incident. Our administrative staff would then reach out to make you whole as we are fully insured.

Do you increase your prices frequently?

We do our best to ensure your price stays consistent while ensuring we continue to pay our staff fairly and use the best supplies and equipment. Our rates may increase over time to match inflation but we always provide several months notice if that is the case.

How does your pricing work?

For post-construction cleanings, move-in/out, deep cleanings, and one-off maintenance cleanings (cleanings booked outside of a previously agreed upon recurring schedule) we bill at a rate of 87/hour for a team of 2 cleaners + NJ sales tax. Please note, if you are an existing customer and you book an additional cleaning outside of your recurring schedule, the cleaning will be billed hourly unless otherwise agreed upon via text or email. For customers who were previously on the recurring schedule and have paused or cancelled cleanings for more than 3 months, your rate may increase upon resumption of service.

Are your rates negotiable?

Unfortunately our rates are not negotiable.